Terms and Conditions

Terms of use

These are the terms on which you may use our website. Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.


"Contract" means the contract between us and you for the sale and purchase of the Products in
accordance with these terms;
"Product/Products" means a product set out in the Order;
"Order" means your order of the Products submitted by you online via the Website;
"We/our/us" means Vampire Outdoor Gear, or Vampire Outdoors
"Website/our site" means our website or any subsequent URL which may replace it;
"You/your" means the person who purchases Products from us using the Website.

Limitation of our liability

We will do our best to ensure that our website and services remain available to you, uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed.

Your access to Vampire Outdoor Gear’s services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using Vampire Outdoor Gear.

Errors, inaccuracies and omissions

Although we have taken every care in the preparation of the content of our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

We have tried hard to ensure that the details contained in this website are accurate but we cannot accept any responsibility for errors that have gone undetected.

If you have any issues with accuracy on the website, or indeed any other issue with it, please use the 'Contact Us' page.

Linking to our website

You may link to the home page or specific product pages of our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. You must not frame our website on any other site. We reserve the right to withdraw linking permission without notice.

Third Party Links and Resources in Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.


Vampire Outdoor Gear does not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Vampire Outdoor Gear will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

The use of automated systems or software to extract data from this website for commercial purposes, ('screen scraping') is prohibited without license.


All website content is either the property of Vampire Outdoor Gear or its suppliers. Permission is given to all customers of the website to electronically copy and print sections of this website for personal use only. Any other use requires the written permission of Vampire Outdoor Gear.


All products are subject to availability.

We aim to hold stocks of all products that we display on the website. However, where stock is not available, we may either prevent you from placing an order, or we will clearly state on the product page that the product is out of stock and you may place a pre-order, to be fulfilled when stock arrives. If we are unable to deliver your product within 30 days of your order, you will be given the option to cancel your order and receive a refund.

Occasionally, our stock levels may not be correct. If we don't have a product that you have ordered we will contact you immediately the error comes to light.
All orders placed by you and purchases of goods from us (by any means) are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you; at which point a legally binding contract is constituted between you and us. The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed or dispatched) does not constitute legal acceptance of your order.

We provide indicative weights for some products, but these are not guaranteed. Colours are reproduced as accurately as our electronic processes will allow, however, again, we cannot guarantee their accuracy.

The price of the product is the price set out on the website at the time you submit your order. All prices are quoted in pounds sterling by default and include taxes where applicable. By choosing another currency from the drop down menu prices are converted to other currencies using real time data feed. These prices give a good indication of what you will be charged - however the final charge made may differ slightly from that shown.


The Vampire Outdoor Gear website uses industry leading providers of internet retailing payment solutions, these are detailed at the point of Checkout.

We do not accept payments by cash, cheque or bank transfer.

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Returns and refunds policy

If you would like to return a product, whether it's something you don't like or no longer need - you can do so, providing it's within 14 days from the date of receiving your order. All unwanted products or orders must be returned in a brand new and unused condition with the original packaging still intact.

You should contact us to tell us of your decision to cancel the contract and that you wish to receive a refund or to request an exchange. We will ask you to complete a returns form and include it with your product when you return it to us.

Vampire Outdoor Gear reserves the right to wait to process a refund or exchange until we have received the returned product back or until evidence of the return has been provided.

If you purchase a product online which is found to be faulty within 30 days of receipt, then your legal rights entitle you to request a full refund of the faulty product. For faulty products, we will examine them or we may have to return them to the manufacturer for examination. Where applicable, a refund will be provided to you within 14 days of the day that we agree that you are entitled to a refund. As stated above, however, we reserve the right to wait to process a refund until we have received the faulty product back.

It is not always possible to exchange products which were originally purchased as a special offer or on promotion for the same price as the original special offer or promotion price. Some items will have been selected as special offer or promotion products due to their size or colour. Consequently,
products at the special offer price may only be available in a limited choice of size or colour. Also, by the time you wish to exchange the product, the special offer or promotion item may have sold out and the special offer or promotion price may no longer be available.

Personal products return policy

You do not have a right to cancel any order in respect of products sealed for health protection or hygiene purposes once these have been unsealed after you receive them.

This applies to the following personal products:
Kula Cloth
CuloClean bidet

However, if you receive an incorrect personal product or a personal product that is faulty, please contact us for instructions so we can arrange exchanges, refunds, or replacements. Sealed items being returned for a refund must be sent within 14 days of receiving your order.

Additional non-returnable items
Gift cards

Please read our full returns policy for more information.


If you have a complaint about Vampire Outdoor Gear, please contact us:
Call: +44 (0)7714103607
E-mail: hello@vampireoutdoorgear.com
Post: 19 Murfitt Way, Gamlingay, Cambridgeshire, SG19 3EW, United Kingdom


We reserve the right to make changes to any Vampire Outdoor Gear websites, policies, terms and conditions including these Terms of Use and Terms and Conditions at any time. You will be subject to the terms and conditions, policies and Terms of Use in force at the time that you use the Vampire Outdoor Gear websites.

Last updated: 1 July 2023