Standard UK Delivery*
Order value £50 or more: free delivery
Order value under £50: £2.99 delivery charge
Dispatch of your order takes up to three working days (Monday to Friday), and delivery transit time is between two and four days. If your order is placed on a Friday, over the weekend, or on a bank holiday this may be processed on the following working day.
You should expect your order to arrive within eight working days, but any delays in the courier/postal network are out of our control.
We use Royal Mail and Evri depending on the weight, size, volume, and value of your order.
Occasionally, delivery times will be extended due to the Vampire Team being away on an adventure. If this is the case, we will contact you, giving you the option to accept delayed delivery or cancel your order.
* At the moment we only deliver within the UK.
Any products that are out of stock and ‘pre-ordered’ will be delivered within 30 days of us receiving your order. However, if for reasons outside of our control this will not be possible, you will be entitled to cancel your order, with a full refund. Please see our Returns and Refunds policy.
Only part of my order has turned up, where is the rest of it?
If only part of your order is in stock, you may perceive part-deliveries. You will be sent an email stating which items from your order have been dispatched. Remaining items will be delivered as soon as possible and you will be notified of their dispatch.
If you want to ask us about missing products in your order, please contact us.
Which couriers do you use for deliveries?
We use Evri and Royal Mail depending on the size, shape and weight of your order. Package tracking is not always available.
I'm local, can I collect my order from you?
No. Sorry, we do not offer collections from our premises.