Delivery

CHRISTMAS DELIVERIES

Order deadline for pre-Christmas delivery: 19th December.

Standard UK Delivery*

Order value £50 or more: free delivery
Order value under £50: £3.99 delivery charge

We use Royal Mail or Parcel Force Tracked 48 service.

We aim to dispatch your order within 1-2 working days (Monday to Friday), and use Royal Pail or Parcel Force tracked 48 delivery service. However, sometimes it can take us longer to dispatch and we have no control over delivery time once your order is with the courier.

Please allow up to eight working days. Usually, your order will arrive much earlier than this.

Occasionally, delivery times will be extended due to the Vampire Team being away on an adventure. If this is the case, there will be a notice on the website top banner and/or a pop-up. You have the option to accept delayed delivery or cancel your order.

* At the moment we only deliver within the UK. 

Any products that are out of stock and ‘pre-ordered’ will be delivered within 30 days of us receiving your order, or as detailed on the webpage where you place your -pre-order. However, if for reasons outside of our control this will not be possible, you will be entitled to cancel your order, with a full refund. Please see our Returns  policy.

Delivery FAQs

Only part of my order has turned up, where is the rest of it?

If only part of your order is in stock, you may perceive part-deliveries. You will be sent an email stating which items from your order have been dispatched. Remaining items will be delivered as soon as possible and you will be notified of their dispatch.

If you want to ask us about missing products in your order, please contact us.

Which couriers do you use for deliveries?

Royal Mail and Parcel Force are our usual couriers, however on occasion we may have to use an alternative. We usually use a tracked service, and the tracking link can be found in your order dispatch email.

I'm local, can I collect my order from you?

No. Sorry, we do not offer collections from our premises.